I love being pleasantly surprised, especially when it comes to customer service experiences.  I had one of those experiences a couple of weeks ago when I was visiting my son at college.  Let me share what happened and what I learned about the impact of empowerment as a result.

My son goes to school in the small town of Pueblo, Colorado.  I was in town for his football game and wanted to buy some easy-to-eat food for a pre-game tailgate party. I thought fresh fruit would be nice, so I headed to the produce department at a local Albertson’s grocery store.

I found some watermelon that was already cut up and ready to serve.  It looked as if it would be ripe and juicy, but being a spoiled Californian when it comes to fruit, I decided to ask a young man who was re-stocking some vegetables what he knew about…